Frequent Asked Questions
What is the first step to proceed with the booking?
We will need to confirm the availability for your requested dates with the resort. Once confirmed we will email you an invoice to pay for your room accommodation.
Do you take care of all the reservation process?
Yes, we do it all. We take care of the room reservation as well as reserving your spot for the Kosher program. Guests arranges own flight arrangements.
When will I receive a confirmation from the resort?
Once your reservation is emailed to the resort it will take anywhere between 5-10 business days to receive a confirmation. Once we receive your confirmation number we will email it to you.
What airport should I fly into?
Puerto Plata Airport (POP) is the only airport that you will receive your complimentary transportation to/from the resort. POP Airport is only 20-30 minutes from the resort. Click here for more info.
Can I make my flight arrangements after I send my payment?
No, we recommend to our guests to wait until you receive a confirmation number from the resort. We will give you the ok to book your flights as soon as we confirm your reservation is confirmed.
How does pricing work?
Room rate per night + All inclusive rate per day per person.
Are there any other fees?
There is a per person per day resort fee. $15 in Villas, $7 in Presidential Suites Puerto Plata/Royal Suites and $5 in all other accommodations. It is to cover everything between the all-inclusive & the service fees, such as Gym access, newspapers, Wi-Fi in VIP areas etc.
A Dominican Republic entry fee of $10 each at the airport.
Are the rates per person?
The only rate that is per person is the All-Inclusive and service fees. All accommodations are per unit even the villas.
Can I only book reservations for the Kosher food?
No, you will have to book your room with us as well as the food. It needs to be part of 1 reservation.
Is the All-Inclusive mandatory?
Yes, you will have to pay for your All-Inclusive at time of check-in. We do not handle this fee. so however many nights you stay that is how many days you will pay for the all-inclusive fee.
How does the Kosher food work?
The Kosher food is located in 1 restaurant with 3 kosher kitchens. The food is cooked fresh on the resort, served buffet style all you can eat. Click here for more info.
What credit cards does the resort accept for the All-Inclusive fees?
All major credit cards, American Express, Visa, MasterCard...
Will we know what villa # we will be getting?
No, villas are allocated at time of check-in.
How far in advance should I book?
Villas are in high demand therefore book very fast. It is advised to book at least three months in advance and for holiday weeks up to a year in advance. We can always check on availabilities as they are constantly changing. Feel free to email us to see what room types are available for your travel dates. Click here to contact us.
What is your cancellation policy?
You can cancel up to 3 months in advance, 1-3 months 1/2 refund for your accommodation. 1 month in advance no refund. (if you cancel you do not have to pay for your food reservation.)
Does the resort supply cribs, high chairs and cots?
Yes, you must let us know what you need and we will request it for you. There is no additional fee for this.
Do they supply safety deposit boxes?
Yes, for a small fee. Presently $20US per week or $3.00US per day. It's wise to rent a box to put your passports & valuables in.
Does the resort have security?
Yes, there is security at the main gate and throughout the resort.
Are there washer and dryers for use within the resort?
No, but they do have laundry service for a fee.
Are the pools in the villas private?
Yes, all villas have their own private pools.
Do I need to exchange US dollars into Pesos?
No, dollars are accepted everywhere.
Does the resort supply hair dryers and irons?
Yes, all suites and villas have them.
Is there a gym?
Yes, there are two gyms for your use. One at the main resort and the other at the Executive Spa.
How can I get around the resort?
For all other accommodations there is door to door shuttle service available that will take you anywhere within the resort or you can walk.
Is there WiFi available?
Yes, there are designated areas throughout the VIP areas. Also, for a fee you can have WiFi access in your accommodations.
Is the resort on the beach?
Yes, Lifestyle Holiday Vacations Resort is located right on Cofresi Beach.
Is this a time share?
No, the resort does have a Vacation Club. Sales presentations are NOT mandatory!
Does the resort offer child care?
Yes, for a fee.
Are pets allowed?
Should I rent a car?
Personal it is not recommended to rent a car. It is not needed.
Can I park a rented car in the resort?
Yes, villa rentals can park their car right at the villa. All other accommodations have designated areas to park at their location.
Should we tip the staff?
This is a personal preference. This is a poor country and the people of DR rely on the tourism to survive. They are most warm and hospital people you will ever meet. They cannot do enough for you and for that we are sure you will want to precipitate by tipping them.
Do I need to bring beach towels?
No, the resort supplies them.
We would like to do excursions is there someone to help us?
Yes, there is a VIP Excursion office right on the premises. Click here for more info.